Excellent
Dear Mr Rai,
Thank you very much for your 5 star review, this is very much appreciated.
Kind regards, Andrew Maund, Head of Business
Excellent
Dear Mr Pordage,
Thank you very much for your 5 star review and feedback on your recent visit. This is greatly appreciate and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Because everything was done well and as it's Gould have been.
Dear Ms Hazelton,
Thank you very much for your 5 star review and feedback which I will ensure is shared with the relevant teams. We look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Service completed on time and car returned in superb condition.
Dear Mr Jiggins,
Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Good service
Dear Mr Davies-Train,
Thank you very much for your 5 star review, this is hugely appreciated by the entire team and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
They did a thorough job and also performed a check of the front end of the car and sent me a video to reassure me all was good.
Dear Mr Grinham,
Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Every thing I asked was done
Dear Mr Cole,
Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Always provide the level of service as expected by BMW
Dear Mr Coleman,
Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
My car was booked in quickly and easily, staff were polite and helpful at every step, and the problem was found and fixed on the day.
Dear Mr Bishop, Thank you very much for your 5 star review of your recent visit. We greatly appreciate you taking the time to make us aware of your experience. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business
Everything just goes as planned. Really good Covid process
Dear Mr Barnes,
Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Car serviced, courtesy car used. Great service
Dear Mrs Spicer,
Thank you very much for your 5 star review of your recent visit. We greatly appreciate you taking the time to make us aware of your experience. We look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Even under COVID regulations, well looked after.
Dear Mr Coles,
Thank you very much for your 5 star review of your recent visit. We greatly appreciate you taking the time to make us aware of your experience. We look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Excellent service
Dear Mr Hind,
Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Been provided with the best service. Thank you guys!
Dear Mr Puha,
Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Going the extra mile to ensure customer satisfaction and safety during this difficult time
Dear Mr Rundle,
Thank you very much for your lovely 5 star review, we really appreciate you taking the time to let us know and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business
The job was completed to my satisfaction in a friendly and timely way.
Dear Mr Rickard,
Thank you very much for your 5 star review, this is greatly appreciated and we really appreciate you taking the time to let us know.
Kind regards, Andrew Maund, Head of Business
I think your service is second to none please do not change.
Dear Mr Abbott,
Thank you very much for your lovely 5 star review, we really appreciate you taking the time to let us know and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Booked in and dealt with on time.
Dear Mrs Baskerville,
Thank you very much for your 5 star review and taking the time to feedback on your recent visit, we really appreciate you taking the time to let us know about your experience.
Kind regards, Andrew Maund, Head of Business
well organised efficient
Dear Mr Mckeown,
Thank you very much for your 5 star review and feedback, this is hugely appreciated by all of the team and we look forward to seeing you back in the future.
Kind regards, Andrew Maund, Head of Business
Very efficient, professional
Dear Mr Kydd,
Thank you very much for your 5 star review and feedback, this is hugely appreciated by all of the team and we look forward to seeing you back in the future.
Kind regards, Andrew Maund, Head of Business
very helpful
Dear Mr Hickford,
Thank you very much for your 5 star review and feedback, this is hugely appreciated by all of the team and we look forward to seeing you back in the future.
Kind regards, Andrew Maund, Head of Business
Excellent responses
Dear Mr Jackson,
Thank you for your 5 star review of your recent visit, we appreciate you taking the time to make us aware and look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Car came back nice and clean this time.
Dear Mr Knights,
Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we very much appreciate you taking the time to let us know.
Kind regards, Andrew Maund, Head of Business
They were friendly and efficient. Car was nicely cleaned and social-distancing was well observed.
Dear Mr Gbibbons,
Thank you very much for your 5 star review, we really do appreciate you taking the time to let us know and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
I have always been impressed with service I have received
Dear Mr Francis,
Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we very much appreciate you taking the time to let us know.
Kind regards, Andrew Maund, Head of Business
Excellent customer service Easy booking procedure and good communication over lockdown changes Prompt attention to requirements and timely call to update on progress Car returned cleaned and sanitised
Dear Mr Tomkinson,
Thank you very much for your 5 star review, we really do appreciate you taking the time to let us know and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Good service and attention to detail in the Covid security.
Dear Mr Griffiths,
Thank you very much for your 5 star review, this is hugely appreciated.
Kind regards, Andrew Maund, Head of Business
understood our needs and dealt with them
Dear Mr Garcia,
Thank you very much for your 5 star review, this is hugely appreciated and we appreciate your understanding of the lockdown restrictions that we were operating under.
Kind regards, Andrew Maund, Head of Business
Very good and helpful dealership.
Dear Ms Davis,
Thank you very much for your 5 star review of your recent visit, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
I was using the dealership due to theft of my wheels and the dealership staff bent over backwards, going above and beyond time and again to make my experience as simple as possible during the stressful time. They are a credit to the brand.
Dear Mr Donaldson,
Thank you for your 5 star review. I am very sorry about the experience you went through, I am pleased we were able to make it a little easier for you. Thank you for taking the time to let us know.
Kind regards, Andrew Maund, Head of Business
all really good
Dear Mrs Webster,
Thank you very much for your 5 star review of your recent visit. This is hugely appreciated by everyone here and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Easy to book in, understanding of engine issue and recommendation.
Dear Mr Sime,
Thank you very much for your review of your recent visit, we greatly appreciate you taking the time to make us aware.
Kind regards, Andrew Maund, Head of Business
I advised when making the waiting booking that I needed to have the car for 11.30 for another appointment and the keys were handed back with a little time to spare. Additionally, the service was courteous and everything explained clearly.
Dear Mr Johnson,
Thank you very much for your lovely 5 star review of your recent visit. I am delighted that we were able to assist and we look forward to helping again in the future.
Kind regards, Andrew Maund, Head of Business
I was running late at work and got stuck in traffic almost until closing time. BMW put my mind at ease sorting out my car and key collection smoothly for me. All was good. Effective and friendly staff and service.
Dear Mrs Osborn,
Thank you very much for your 5 star review, I am delighted that we were able to assist and put your mind at ease. We look forward to helping you again in the future.
Kind regards, Andrew Maund, Head of Business
High standard of workmanship accompanied by very courteous service.
Dear Mr Sparkes,
Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
very satisfied with my service
Dear Miss Bourne,
thank you very much for your review, we greatly appreciate you taking the time to let us know.
Kind regards, Andrew Maund, Head of Business
All done without fuss and contacted once finished
Dear Mr Clegg
Thank you very much for your review of your recent visit, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Professionalism I liked the video showing me my car and pointing out a couple of problems wiv my tyres I was good to easily see for myself
Dear Ms Smith,
Thank you very much for your 5 star review of your recent visit, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Well organised
Dear Mrs Ford,
Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
On time and a service that was efficient and well presented.
Dear Mr Mountford,
Thank you very much for your feedback and 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
I was a bit apprehensive as to how the service experience would be during Covid. I was very happy to see the measures taken by the folks at St Edmunds. Everyone was wearing masks and there were glass screens installed at the desks so felt very safe.
Dear Mr Tenali,
Thank you very much for your feedback and review, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Excellent service and care of the vehicle.
Dear Mr Hogwood,
Thank you very much for your feedback and 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Great communication and customer care.
Dear Mr Morrison,
Thank you very much for your feedback and 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
"Bring it in now", problem (stone in brake disk) dealt with whilst I waited and even cleaned the car.
Dear Mr Medcalf,
Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
I know they will look after my car and give an overall good experience.
Dear Mrs Maggs,
Than you very much for your 5 star review, this is greatly appreciated.
Kind regards, Andrew Maund, Head of Business
Car runs well and staff were helpful &,friendly.
Dear Mr Wayman,
Thank you very much for your 5 star review, this is greatly appreciated by the entire team and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Service carried out promptly while I waited
Dear Mr Keen,
Thank you very much for your 5 star review of your recent visit. This is greatly appreciated and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
very very helpful on the service desk
Dear Mr King,
Thank you very much for your 5 star review, this is greatly appreciated by the team here in Bury St Edmunds and we look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Everything done on time & car delivered back to use cleaned & valeted.
Dear Mr Glasswell,
Thank you very much for your lovely 5 star review and feedback This is greatly appreciated by the entire team.
Kind regards, Andrew Maund, Head of Business
Good communication with Sales and after Sales, knowledgeable on what they are selling and BMW protocols. Nice friendly experience.
Dear Mrs Logie-Simpson
Thank you very much for your 5 star review, we really appreciate you taking the time to let us know and look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
All done on time
Dear Mr Walker,
Thank you very much for your 5 star review, this is greatly appreciated.
Kind regards, Andrew Maund, Head of Business
A faultless service was provided
Dear Mr Horsburgh,
Thank you very much for your 5 star review, this is greatly appreciated.
Kind regards, Andrew Maund, Head of Business
Loved the video presentation overall very very good
Dear Ms Smith,
Thank you very much for your 5 star review, this is greatly appreciated.
Kind regards, Andrew Maund, Head of Business
Problem was solved on the same day and additional things i.e. tyres, brakes etc were checked and reported on by video
Dear Mr Van Doorn,
Thank you very much for your review, this is greatly appreciated.
Kind regards, Andrew Maund, Head of Business
the team there are always helpful and professional in addressing any issue.
Dear Mr Hughes,
Thank you very much for your 5 star review, this is greatly appreciated.
Kind regards, Andrew Maund, Head of Business
Always friendly and professional, can do attitude, Great communication and nothing is too much trouble. The whole team from service advisers, Alfie the technician who looks after my car, James Workshop controller... all first class. Thank you.
Dear Mr Beaumont,
Thank you very much for your 5 star review, this is greatly appreciated.
Kind regards, Andrew Maund, Head of Business
Excellent sales and service. Rory providing a x2 for a test drive.
Dear Mr Peacock,
Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the team here in Bury St Edmunds. We look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Service is excellent
Dear Mrs Whitelaw,
Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the team here in Bury St Edmunds. We look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
The service was completed in the time stated.
Dear Mr Grover,
Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the team here in Bury St Edmunds. We look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Efficient and friendly staff.
Dear Mr Mussett,
Thank you very much for your 5 star review and feedback on your recent visit. We look forward to welcoming you back in the future.
Kind regards, Andrew Maund, Head of Business
Rory supported me amazingly through the whole process. He managed to allow me the time I needed to make a decision but at the same time leaving me feeling I really wanted the car so much. No pressure was applied at any time.
Dear Mrs Blewett,
Thank you very much for your 5 star review and wonderful feedback on Rory and the team. We really appreciate your comments and hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Despite ordering in the middle of COVID pandemic we as the customer had regular communications via email. Great idea keeping us informed First BMW ever and very satisfied
Dear Mr Tuffs,
Thank you very much for your 5 star review, this is greatly appreciated and we hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Despite current restrictions all was organized and time taken to advise me on the vehicle
Dear Mrs Mcallister,
Thank you very much for your 5 star review, we really appreciate you taking the time to make us aware and we hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Because things were explained to us in good detail and all our questions were answered very good all round
Dear Mrs Betts,
Thank you very much for your 5 star review, this is greatly appreciated by Dan, myself and the team. We hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Faultless service from Mr Mo Elharrak, who helped me buy my new car. 10/10.
Dear Mrs Mayo,
Thank you very much for your 5 star review of your recent experience with Mo and the team. We hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Despite the CV19 situation everything ran smoothly.
Dear Mrs Mills,
Thank you very much for your 5 star review and feedback on Rory, Mike, Dan and the team. This is greatly appreciated by us all and we hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Very friendly, not pushy selling, flexible and responsive throughout the negotiation. Happy with the price and the finance deal and a great car!
Dear Mr Moon,
Thank you very much for your wonderful 5 star review and feedback on your recent purchase. This is very much appreciated by all of the team and we hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
The salesman was courteous and friendly and made me feel valued as a customer
Dear Ms Parsons,
Thank you for your review, this is much appreciated by the team and we hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
The BMW Team had all given their very best to give the customer a good experience on buying and collecting a new car.If the service is faultless you are much more likely to return.
Dear Mr Ford,
Thank you very much for your lovely 5 star review of Darren and the team during your recent purchase. We hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
I was buying an upgraded version of the vehicle I previously had so we had a quick handover got me set-up which was all I required.
Dear Mrs Collier,
Thank you very much for taking the time to review and feedback on your recent experience. We greatly appreciate you taking the time to let us know and we hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
The whole process was pretty smooth and Dan kept me fully informed throughout with what was happening.
Dear Mr Carson,
Thank you very much for taking the time to review and feedback on your recent experience. We greatly appreciate you taking the time to let us know and we hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
The process of reaching the desired specification was faultless and professionally handles by Darren Nichols as was the delivery and hand over of my new vehicle. I find it reassuring to receive calls from him to enquire how I am getting on with it.
Dear Mr Virciglio,
Thank you very much for your wonderful 5 star review regarding Darren and the team, this is greatly appreciated and we hope that you are enjoying your newest BMW.
Kind regards, Andrew Maund, Head of Business
The whole process was fantastic
Dear Mr Curtis,
Thank you very much for your wonderful 5 star review regarding Theo and the team, we really appreciate you letting us know and hope you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Excellent communication from the salesman Dan Mabbett who was really helpful and kept me updated and informed all the way through the process.
Dear Mr Neal,
Thank you very much for your 5 star review, your feedback is hugely appreciated and we hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Efficient and knowledgeable staff
Dear Mr Hall,
Thank you very much for your 5 star review, we hope that you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Darren explained all the options available to me and went above and beyond to arrange the specific interior option I wanted
Dear Mrs Elvin,
Thank you very much for your wonderful 5 star review and feedback on Darren and the team. This is hugely appreciated and we hope you are enjoying your new BMW.
Kind regards, Andrew Maund, Head of Business
Jardine
Bury St Edmunds
