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ABOUT JARDINE BURY ST EDMUNDS.

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Andrew Maund

Head of Business

Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Mike Maguire

Parts Manager

Marc Haines

Aftersales Manager

Chris Preacher

Assistant Service Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Adam Moss

Sales Executive

Matt Clear

Sales Executive

Anthony Kesterton

Sales Executive

Rory Tayler

Sales Executive

Theo Runham

Sales Executive

Mo Elharrak

Sales Executive and Motability Specialist

Darren Nicholas

Sales Executive

Dan Mabbett

Sales Executive

James Hurst

Workshop Controller

Rachael Newman

Service Administrator

Sam Farrington

Service Advisor

Emma Bloomfield

Service Advisor

Kate Woodward

Service Advisor

Alaric Scott

Parts Advisor

Charles Colton

Parts Advisor

Peter Wardell

Parts Advisor

Aidan Smith

Product Genius

KRISTOFOR COLLEN

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent

Service
Dear Mr Rai, Thank you very much for your 5 star review, this is very much appreciated. Kind regards, Andrew Maund, Head of Business

Excellent

Service
Dear Mr Pordage, Thank you very much for your 5 star review and feedback on your recent visit. This is greatly appreciate and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Because everything was done well and as it's Gould have been.

Service
Dear Ms Hazelton, Thank you very much for your 5 star review and feedback which I will ensure is shared with the relevant teams. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Service completed on time and car returned in superb condition.

Service
Dear Mr Jiggins, Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good service

Service
Dear Mr Davies-Train, Thank you very much for your 5 star review, this is hugely appreciated by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They did a thorough job and also performed a check of the front end of the car and sent me a video to reassure me all was good.

Service
Dear Mr Grinham, Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Every thing I asked was done

Service
Dear Mr Cole, Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Always provide the level of service as expected by BMW

Service
Dear Mr Coleman, Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

My car was booked in quickly and easily, staff were polite and helpful at every step, and the problem was found and fixed on the day.

Service
Dear Mr Bishop, Thank you very much for your 5 star review of your recent visit. We greatly appreciate you taking the time to make us aware of your experience. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything just goes as planned. Really good Covid process

Service
Dear Mr Barnes, Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Car serviced, courtesy car used. Great service

Service
Dear Mrs Spicer, Thank you very much for your 5 star review of your recent visit. We greatly appreciate you taking the time to make us aware of your experience. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Even under COVID regulations, well looked after.

Service
Dear Mr Coles, Thank you very much for your 5 star review of your recent visit. We greatly appreciate you taking the time to make us aware of your experience. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service

Service
Dear Mr Hind, Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Been provided with the best service. Thank you guys!

Service
Dear Mr Puha, Thank you very much for your 5 star review and feedback, this is very much appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Going the extra mile to ensure customer satisfaction and safety during this difficult time

Service
Dear Mr Rundle, Thank you very much for your lovely 5 star review, we really appreciate you taking the time to let us know and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The job was completed to my satisfaction in a friendly and timely way.

Service
Dear Mr Rickard, Thank you very much for your 5 star review, this is greatly appreciated and we really appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

I think your service is second to none please do not change.

Service
Dear Mr Abbott, Thank you very much for your lovely 5 star review, we really appreciate you taking the time to let us know and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Booked in and dealt with on time.

Service
Dear Mrs Baskerville, Thank you very much for your 5 star review and taking the time to feedback on your recent visit, we really appreciate you taking the time to let us know about your experience. Kind regards, Andrew Maund, Head of Business

well organised efficient

Service
Dear Mr Mckeown, Thank you very much for your 5 star review and feedback, this is hugely appreciated by all of the team and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Very efficient, professional

Service
Dear Mr Kydd, Thank you very much for your 5 star review and feedback, this is hugely appreciated by all of the team and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

very helpful

Service
Dear Mr Hickford, Thank you very much for your 5 star review and feedback, this is hugely appreciated by all of the team and we look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent responses

Service
Dear Mr Jackson, Thank you for your 5 star review of your recent visit, we appreciate you taking the time to make us aware and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Car came back nice and clean this time.

Service
Dear Mr Knights, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we very much appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

They were friendly and efficient. Car was nicely cleaned and social-distancing was well observed.

Service
Dear Mr Gbibbons, Thank you very much for your 5 star review, we really do appreciate you taking the time to let us know and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I have always been impressed with service I have received

Service
Dear Mr Francis, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we very much appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

Excellent customer service Easy booking procedure and good communication over lockdown changes Prompt attention to requirements and timely call to update on progress Car returned cleaned and sanitised

Service
Dear Mr Tomkinson, Thank you very much for your 5 star review, we really do appreciate you taking the time to let us know and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good service and attention to detail in the Covid security.

Service
Dear Mr Griffiths, Thank you very much for your 5 star review, this is hugely appreciated. Kind regards, Andrew Maund, Head of Business

understood our needs and dealt with them

Service
Dear Mr Garcia, Thank you very much for your 5 star review, this is hugely appreciated and we appreciate your understanding of the lockdown restrictions that we were operating under. Kind regards, Andrew Maund, Head of Business

Very good and helpful dealership.

Service
Dear Ms Davis, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was using the dealership due to theft of my wheels and the dealership staff bent over backwards, going above and beyond time and again to make my experience as simple as possible during the stressful time. They are a credit to the brand.

Service
Dear Mr Donaldson, Thank you for your 5 star review. I am very sorry about the experience you went through, I am pleased we were able to make it a little easier for you. Thank you for taking the time to let us know. Kind regards, Andrew Maund, Head of Business

all really good

Service
Dear Mrs Webster, Thank you very much for your 5 star review of your recent visit. This is hugely appreciated by everyone here and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Easy to book in, understanding of engine issue and recommendation.

Service
Dear Mr Sime, Thank you very much for your review of your recent visit, we greatly appreciate you taking the time to make us aware. Kind regards, Andrew Maund, Head of Business

I advised when making the waiting booking that I needed to have the car for 11.30 for another appointment and the keys were handed back with a little time to spare. Additionally, the service was courteous and everything explained clearly.

Service
Dear Mr Johnson, Thank you very much for your lovely 5 star review of your recent visit. I am delighted that we were able to assist and we look forward to helping again in the future. Kind regards, Andrew Maund, Head of Business

I was running late at work and got stuck in traffic almost until closing time. BMW put my mind at ease sorting out my car and key collection smoothly for me. All was good. Effective and friendly staff and service.

Service
Dear Mrs Osborn, Thank you very much for your 5 star review, I am delighted that we were able to assist and put your mind at ease. We look forward to helping you again in the future. Kind regards, Andrew Maund, Head of Business

High standard of workmanship accompanied by very courteous service.

Service
Dear Mr Sparkes, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

very satisfied with my service

Service
Dear Miss Bourne, thank you very much for your review, we greatly appreciate you taking the time to let us know. Kind regards, Andrew Maund, Head of Business

All done without fuss and contacted once finished

Service
Dear Mr Clegg Thank you very much for your review of your recent visit, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Professionalism I liked the video showing me my car and pointing out a couple of problems wiv my tyres I was good to easily see for myself

Service
Dear Ms Smith, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Well organised

Service
Dear Mrs Ford, Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

On time and a service that was efficient and well presented.

Service
Dear Mr Mountford, Thank you very much for your feedback and 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was a bit apprehensive as to how the service experience would be during Covid. I was very happy to see the measures taken by the folks at St Edmunds. Everyone was wearing masks and there were glass screens installed at the desks so felt very safe.

Service
Dear Mr Tenali, Thank you very much for your feedback and review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service and care of the vehicle.

Service
Dear Mr Hogwood, Thank you very much for your feedback and 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great communication and customer care.

Service
Dear Mr Morrison, Thank you very much for your feedback and 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

"Bring it in now", problem (stone in brake disk) dealt with whilst I waited and even cleaned the car.

Service
Dear Mr Medcalf, Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I know they will look after my car and give an overall good experience.

Service
Dear Mrs Maggs, Than you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Car runs well and staff were helpful &,friendly.

Service
Dear Mr Wayman, Thank you very much for your 5 star review, this is greatly appreciated by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Service carried out promptly while I waited

Service
Dear Mr Keen, Thank you very much for your 5 star review of your recent visit. This is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

very very helpful on the service desk

Service
Dear Mr King, Thank you very much for your 5 star review, this is greatly appreciated by the team here in Bury St Edmunds and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything done on time & car delivered back to use cleaned & valeted.

Service
Dear Mr Glasswell, Thank you very much for your lovely 5 star review and feedback This is greatly appreciated by the entire team. Kind regards, Andrew Maund, Head of Business

Good communication with Sales and after Sales, knowledgeable on what they are selling and BMW protocols. Nice friendly experience.

Service
Dear Mrs Logie-Simpson Thank you very much for your 5 star review, we really appreciate you taking the time to let us know and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All done on time

Service
Dear Mr Walker, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

A faultless service was provided

Service
Dear Mr Horsburgh, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Loved the video presentation overall very very good

Service
Dear Ms Smith, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Problem was solved on the same day and additional things i.e. tyres, brakes etc were checked and reported on by video

Service
Dear Mr Van Doorn, Thank you very much for your review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

the team there are always helpful and professional in addressing any issue.

Service
Dear Mr Hughes, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Always friendly and professional, can do attitude, Great communication and nothing is too much trouble. The whole team from service advisers, Alfie the technician who looks after my car, James Workshop controller... all first class. Thank you.

Service
Dear Mr Beaumont, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Excellent sales and service. Rory providing a x2 for a test drive.

Service
Dear Mr Peacock, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Service is excellent

Service
Dear Mrs Whitelaw, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The service was completed in the time stated.

Service
Dear Mr Grover, Thank you very much for your 5 star review of your recent visit, this is greatly appreciated by the team here in Bury St Edmunds. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Efficient and friendly staff.

Service
Dear Mr Mussett, Thank you very much for your 5 star review and feedback on your recent visit. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Rory supported me amazingly through the whole process. He managed to allow me the time I needed to make a decision but at the same time leaving me feeling I really wanted the car so much. No pressure was applied at any time.

Sales
Dear Mrs Blewett, Thank you very much for your 5 star review and wonderful feedback on Rory and the team. We really appreciate your comments and hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Despite ordering in the middle of COVID pandemic we as the customer had regular communications via email. Great idea keeping us informed First BMW ever and very satisfied

Sales
Dear Mr Tuffs, Thank you very much for your 5 star review, this is greatly appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Despite current restrictions all was organized and time taken to advise me on the vehicle

Sales
Dear Mrs Mcallister, Thank you very much for your 5 star review, we really appreciate you taking the time to make us aware and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Because things were explained to us in good detail and all our questions were answered very good all round

Sales
Dear Mrs Betts, Thank you very much for your 5 star review, this is greatly appreciated by Dan, myself and the team. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Faultless service from Mr Mo Elharrak, who helped me buy my new car. 10/10.

Sales
Dear Mrs Mayo, Thank you very much for your 5 star review of your recent experience with Mo and the team. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Despite the CV19 situation everything ran smoothly.

Sales
Dear Mrs Mills, Thank you very much for your 5 star review and feedback on Rory, Mike, Dan and the team. This is greatly appreciated by us all and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Very friendly, not pushy selling, flexible and responsive throughout the negotiation. Happy with the price and the finance deal and a great car!

Sales
Dear Mr Moon, Thank you very much for your wonderful 5 star review and feedback on your recent purchase. This is very much appreciated by all of the team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The salesman was courteous and friendly and made me feel valued as a customer

Sales
Dear Ms Parsons, Thank you for your review, this is much appreciated by the team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The BMW Team had all given their very best to give the customer a good experience on buying and collecting a new car.If the service is faultless you are much more likely to return.

Sales
Dear Mr Ford, Thank you very much for your lovely 5 star review of Darren and the team during your recent purchase. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

I was buying an upgraded version of the vehicle I previously had so we had a quick handover got me set-up which was all I required.

Sales
Dear Mrs Collier, Thank you very much for taking the time to review and feedback on your recent experience. We greatly appreciate you taking the time to let us know and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The whole process was pretty smooth and Dan kept me fully informed throughout with what was happening.

Sales
Dear Mr Carson, Thank you very much for taking the time to review and feedback on your recent experience. We greatly appreciate you taking the time to let us know and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The process of reaching the desired specification was faultless and professionally handles by Darren Nichols as was the delivery and hand over of my new vehicle. I find it reassuring to receive calls from him to enquire how I am getting on with it.

Sales
Dear Mr Virciglio, Thank you very much for your wonderful 5 star review regarding Darren and the team, this is greatly appreciated and we hope that you are enjoying your newest BMW. Kind regards, Andrew Maund, Head of Business

The whole process was fantastic

Sales
Dear Mr Curtis, Thank you very much for your wonderful 5 star review regarding Theo and the team, we really appreciate you letting us know and hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Excellent communication from the salesman Dan Mabbett who was really helpful and kept me updated and informed all the way through the process.

Sales
Dear Mr Neal, Thank you very much for your 5 star review, your feedback is hugely appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Efficient and knowledgeable staff

Sales
Dear Mr Hall, Thank you very much for your 5 star review, we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Darren explained all the options available to me and went above and beyond to arrange the specific interior option I wanted

Sales
Dear Mrs Elvin, Thank you very much for your wonderful 5 star review and feedback on Darren and the team. This is hugely appreciated and we hope you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business