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ABOUT JARDINE BURY ST EDMUNDS.

Find out more about what we do and our team.

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Andrew Maund

Head of Business

Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Mike Maguire

Parts Manager

Marc Haines

Aftersales Manager

Chris Preacher

Assistant Service Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Adam Moss

Sales Executive

Matt Clear

Sales Executive

Anthony Kesterton

Sales Executive

Rory Tayler

Sales Executive

Theo Runham

Sales Executive

Mo Elharrak

Sales Executive and Motability Specialist

Darren Nicholas

Sales Executive

Dan Mabbett

Sales Executive

James Hurst

Workshop Controller

Rachael Newman

Service Administrator

Sam Farrington

Service Advisor

Emma Bloomfield

Service Advisor

Kate Woodward

Service Advisor

Alaric Scott

Parts Advisor

Charles Colton

Parts Advisor

Peter Wardell

Parts Advisor

Aidan Smith

Product Genius

KRISTOFOR COLLEN

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always good service

Service
Dear Mrs Lang, Thank you very much for your review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Smooth efficient service from start to finish

Service
Dear Mr Tracell, Thank you very much for your review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very good service

Service
Dear Mr Robertson, Thank you very much for your review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Prompt service

Service
Dear Mr Fenton, Thank you very much for your review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I have nothing to gauge the service on except that the car is still running well

Service
Dear Mrs Hodgson, Thank you very much for your review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Efficient and friendly and carried out with the minimum of fuss

Service
Dear Mr Croft, Thank you very much for your review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service.

Service
Dear Mr Lindsey, Thank you very much for your wonderful 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very helpful and pleasant to deal with

Service
Dear Mr Burkett, Thank you very much for your wonderful 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Superb!

Service
Dear Mr Stephenson, Thank you very much for your wonderful 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very professional and proactive in resolving this problem.

Service
Dear Mr Tarrant, Thank you very much for your wonderful 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Kept informed and job completed by given time.

Service
Dear Mr Evans, Thank you very much for your wonderful 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Recall check was completed on time, no issues and car handed back immaculately

Service
Dear Mr Spencer, Thank you very much for your wonderful 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

In the difficult environment of the pandemic Managed to remain personal and professional

Service
Dear Mr Balls, Thank you very much for your review, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No issues

Service
Dear Mr Plyer, Thank you very much for taking the time to review your visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The staff I dealt with, both on the phone, as well as at your premises were efficient and friendly.

Service
Dear Mr Blair, Thank you very much for your wonderful 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very efficient and safe experience; all staff I dealt with at Jardines were helpful and it was a bonus to find my car had been valeted when I returned to collect it.

Service
Dear Mrs Pons, Thank you very much for your 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Always A friendly greeting and always keep you informed as to whats happening

Service
Dear Mr Hyne, Thank you very much for your 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind

Everything done very well

Service
Dear Mr Tinmouth, Thank you very much for your 5 star review, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

expertly carried out,job done quickly

Service
Dear Mr Moorman, Thank you very much for your review of your recent visit. This is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Car drives really well now

Service
Dear Mrs Colton, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back to the dealership in the future. Kind regards, Andrew Maund, Head of Business

Friendly on arrival, easy booking in process, felt safe as various Covid precautions were in place, straight forward pickup process and my car had been cleaned

Service
Dear Mrs Dolman, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good service department

Service
Dear Mr Parish, Thank you very much for your review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Staff very efficient and helpful.

Service
Dear Mrs Pearce, Thank you very much for your 5 star review, this is greatly by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

My problems were dealt with

Service
Dear Mr Aldridge, Thank you very much for your review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No problems car returned in excellent condition

Service
Dear Mr Jensen, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent customer service

Service
Dear Mr Edwards, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great attitude and helpful

Service
Dear Mr Saward, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Did exactly what was required

Service
Dear Mr Sidney, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All matters attended to.

Service
Dear Mr Worth, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very efficient service

Service
Dear Ms Dawkins, Thank you very much for your 5 star review, your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The service department managed to squeeze me in for an important repair.

Service
Dear Mr Clark, Thank you very much for your review, your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was kept informed all through the process

Service
Dear Mrs Dowling, Thank you very much for your 5 star review, your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very pleased

Service
Dear Mr Barge, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Super easy to book a Fast Lane Service. Friendly people

Service
Dear Mr Jay, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very good service, all staff very good at there job

Service
Dear Mr Cole, Thank you very much for your 5 star review, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No issues. Fast efficient and informative

Service
Dear Mrs Angela, Thank you very much for your 5 star review of your recent visit, we really appreciate your feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Can't fault the service

Service
Dear Mr Wellham, Thank you very much for your 5 star review, your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Simple to find out what was required, easy drop off and collection, couldn't have been easier

Service
Dear Mr Milner, Thank you very much for your 5 star review of your recent visit, we really appreciate your feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was very satisfied with the service. My 1 series was in for a recall which was completed on time.

Service
Dear Mr Grimmer, Thank you very much for your 5 star review of your recent visit, we really appreciate your feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I have every confidence in the service I received.

Service
Dear Mr Watson, Thank you very much for your 5 star review of your recent visit, we really appreciate your feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Under COVID restrictions I dropped my car off for a service, MOT and a recall check. The car was completed on time and the , pick-up was COVID secure.

Service
Dear Mr Smith, Thank you very much for your 5 star review of your recent visit, we really appreciate your feedback and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Totally satisfied with the service, we live the other side of town from your garage, so my wife had to walk back, usual someone runs her home & delivers the car back to us, but it's obviously due to the Covid restrictions so understandable..

Service
Dear Mr Glasswell, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future when all of our normal services are resumed. Kind regards, Andrew Maund, Head of Business

Service received is second to none.

Service
Dear Mr Robinson, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Corrected the issues

Service
Dear Mr Kelly, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Staff were friendly and efficient made difficult by wearing masks

Service
Dear Mr King, Thank you for taking the time to review your recent visit, your comments are appreciated. We are, like everyone, hoping that very soon we will be able operate as normal. Kind regards, Andrew Maund, Head of Business

Excellent service start to finish, even with current restrictions, and great communication.

Service
Dear Mr Hicks, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

car service was quick

Service
Dear Miss Sharp, Thank you very much for your review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Fantastic Garage

Service
Dear Mrs Verhelst, Thank you very much for your kind words, we look forward to seeing you and Mike in when we reopen fully. Kind regards, Andrew Maund, Head of Business

The is nothing they could have done better. Far exceeded expectations. Marc Haines is dedicated to customer satisfaction.

Service
Dear Mr Tilbury, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No problem

Service
Dear Mr Turner, Thank you very much for your review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Clean and prompt service.

Service
Dear Mrs Parrott, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Every thing carried out as requested

Service
Dear Mr Palmer, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good service throughout

Service
Dear Mr Turner, Thank you very much for your review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

everything was easy, from booking dropping the car off to picking it up valeted & ready to go. No fuss

Service
Dear Mrs Westall, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great customer service, very organised considering current situations.

Service
Dear Mr Munday, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Quick and efficient despite lockdown difficulties.

Service
Dear Mr Bird, Thank you very much for your review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They always give me excellent service. That is why I have returned for any work to be carried out for over 10 years.

Service
Dear Mr Thompson, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Almost perfect.

Service
Dear Mr Pyle, Thank you very much for your review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

As above, helpful and efficient service, and no subsequent problems.

Service
Dear Mr Green, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Straightforward and given the restrictions etc - all the team couldn't have been more helpful.

Service
Dear Mr Maley, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

As above

Service
Dear Mr Golding, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

As above

Service
Dear Mr Holden, Thank you very much for your 5 star review, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

It was just the process before the service / MOT I had issues with. The video about tyres etc was good & at least this time the technician realised from my title that I was female & did not assume I was male.

Service
Dear Mrs Clayton, Thank you for your feedback and review, this is greatly appreciated from the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Because it was efficient & well organised. You only get a 4 because there was nowhere to sit and have a coffee while I waited, but I do realise this was due to the Covid pandemic. However, it's always good to have a goal to work towards!

Service
Dear Mr Jenner, Thank you for your feedback. I am pleased to say that currently we are expecting to be able to reopen our showroom on 12th April when our normal services and waiting facilities will be available again. Kind regards, Andrew Maund, Head of Business

Very quick and reasonable price

Service
Dear Mr Peacock, Thank you very much for your 5 star review, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I booked a routine service appointment for February in December to be assured of a loan vehicle. I checked two days before due to be told they had booked the service and the loan vehicle two days apart! We agreed to move the service date to coincide.

Service
Dear Mr Foreman, Thank you for your review and feedback. Your comments are very valid and useful and I shall look into this with our management team. Please accept my sincere apologies for any inconvenience caused. Kind regards, Andrew Maund, Head of Business

Complete satisfied with service.

Service
Dear Mrs Cross, Thank you very much for your 5 star review, this is hugely appreciated. Kind regards, Andrew Maund, Head of Business

Asked for photos of the parts changed, but not delivered at pickup.

Service
Dear Mr Lippert, Thank you very much for your 5 star review and feedback of your recent visit, this is greatly appreciated by the team. I will ensure that we call you today to ensure that you get these photos. Kind regards, Andrew Maund, Head of Business

as above

Service
Dear Mr Wilson, Thank you very much for your 5 star review and feedback of your recent visit, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Did all we needed. Very nice staff too

Service
Dear Mr Durrant, Thank you very much for your 5 star review and feedback, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

As above

Service
Dear Mr Pettitt, Thank you very much for your review and feedback of your recent visit, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Very Satisfied

Service
Dear Mr Birtwistle, Thank you very much for your 5 star review and feedback of your recent visit, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Very good service and communication.

Service
Dear Mr Barker, Thank you very much for your review and feedback of your recent visit, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Due to being a Jardine Employee, I was able to be a priority customer when I brought my car in for service meaning I didn't have to drive all the way back to Ipswich to then come back again.

Service
Dear Mr Brunning, Thank you very much for your 5 star review and feedback of your recent visit, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Great customer service from the Team ??

Service
Dear Mr Haden, Thank you very much for your 5 star review, this is hugely appreciated by team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

EVERYTHING WAS DONE TO MY SATISFACTION

Service
Dear Mrs Read, Thank you very much for you wonderful 5 star review of your recent visit, this is hugely appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

First class and friendly service always

Service
Dear Mr King, Thank you very much for your 5 star review, this is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Polite, friendly and efficient. Rate them very highly.

Service
Dear Mr Hilditch, Thank you very much for your 5 star review and feedback. We greatly appreciate you taking the time to make us aware and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

My recent visit was for the advanced car eye to be replaced. As this was completely different to the previous camera I needed help to understand how to get the best from it. Jardine motors were extremely helpful and nothing was too much trouble.

Service
Dear Mr Jackson, Thank you very much for your lovely 5 star review and feedback. This is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I always come back to Bury St Edmunds, it is not my nearest BMW dealership, but always gives me great service. I feel valued as a long standing customer and this is so important in this day and age.

Service
Dear Mr Worth, Thank you very much for your fantastic 5 star review and feedback for your most recent visit, this is greatly appreciated by the team. We look forward to seeing you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service, staff very professional and helpful.

Service
Dear Mr Harrowven, Thank you very much for your fantastic 5 star review and feedback, this is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Quick friendly service

Service
Dear Mr Pascuzzi, Thank you very much for your lovely 5 star review and feedback, this is greatly appreciated. Kind regards, Andrew Maund, Head of Business

Darren Nicholas went to the trouble of sending me a tutorial video On driver aids, to help after I made a passing comment on my concern for driving my car in the snow

Service
Dear Mr Elvin, Thank you very much for your 5 star review of your recent visit and experience with Darren and the team. I am delighted that we were able to assist and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very well organised through competent friendly staff

Service
Dear Mr Nuttall, Thank you for your wonderful 5 star review and feedback, we hugely appreciate this and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Staff doing a great job to still give 100% satisfaction but also to keep us and everyone safe and still giving that great BMW service

Service
Dear Mr Cavanagh, Thank you for your wonderful 5 star review and feedback, we hugely appreciate this and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was completely satisfied with your service and can not think of anything i wasn't happy with. It was really good to see your safe practices in place for your employees and customers, and this gives reassurance to use your services.

Service
Dear Mr Marriner, Thank you for your wonderful 5 star review and feedback on our covid safety procedures, we hugely appreciate this and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

It all seemed very thorough and everything works fine....

Service
Dear Mrs Morrey, Thank you for your wonderful 5 star review and feedback, we hugely appreciate this and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything was very smooth

Service
Dear Mrs Thompson, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Staff were very supportive about the problems that I had. Not so happy with the extended warranty provider.

Service
Dear Mrs Power, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

seamless transaction especially under the C-19 issues , quick , great communication.

Service
Dear Mr Matthews, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Service was brilliant, diagnosed the problem quickly and arranged the part to be delivered in good time and fixed it in good time. The team couldn't have been more helpful.

Service
Dear Miss Turner, Thank you for your wonderful 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Difficult times with Covid / lockdown so perhaps difficult to give a fair assessment

Service
Dear Mr Beauclerk, Thank you very much for your review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was kept informed of my vehicle's condition throughout the service and advised of any extra work needed. The service advisor and technician were first class.

Service
Dear Mr Thompson, Thank you for your wonderful 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The work was done efficiently and the communication throughout was excellent.

Service
Dear Mr Morley, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team. We look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Read above

Service
Dear Mr Leaker, Thank you for your wonderful 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Did exactly as promised.

Service
Dear Mr Noonan, Thank you for your wonderful 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Solid service. My only issue is I have to regale my story of having credit from BMW UK everytime I have work or a service done. An service engineer was helpful/professional and interested in my cars fault & called to discuss RAC report.

Service
Dear Mr Wood, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team. We look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Very happy

Service
Dear Mr Wyatt, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team. We look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Polite and understanding, gave me the costings for any work carried out.

Service
Dear Mr Durant, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team. We look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Called last minute as my clutch didn't feel right and it was taken in straight away and fixed within days! Fantastic customer service by Aaron Scorer

Service
Dear Miss Rumsey, Thank you for your wonderful 5 star review and feedback, this is hugely appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Staff were very helpful and kept me informed as to what was required to repair my car and how long they would need it for.

Service
Dear Mr Clarke, Thank you very much for your 5 star review of your recent visit. This is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Easy to book in and book courtesey car. Friendly service.

Service
Dear Mr Knowles, Thank you very much for your 5 star review of your recent visit. This is greatly appreciated by the team. Kind regards, Andrew Maund, Head of Business

Covid 19 has obviously changed most retail experiences for the worst but despite that the service levels were high and the staff pleasant. Shouldn't be asked to wait outside on a rainy day waiting for my car keys to be returned from the wash bay!

Service
Dear Mr Huddart, Thank you very much for your review and feedback. Please accept our apologies that you could not wait in the showroom. Due to the government restrictions this is something that we are not currently allowed to do. We are hopeful, like everyone, that we can be back to normal in the not to distant future. Kind regards, Andrew Maund, Head of Business

Fixed my car for free even out of warranty

Service
Dear Mr Quigley, Thank you very much for your 5 star review, I am delighted that we were able to assist. Kind regards, Andrew Maund, Head of Business

Staff always happy to help

Service
Dear Mr Jennings, Thank you very much for your 5 star review and feedback on the team, this is hugely appreciated. Kind regards, Andrew Maund, Head of Business

All done in line with expectations

Service
Dear Mr Medwin, Thank you very much for your 5 star review and feedback on your recent visit. This is greatly appreciate by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Jardine BMW were extremely efficient and helpful. There was no fuss, no conning into extra sales and excellent communication from the very beginning. In particular, I would like to thank the manager Mark Haines for helping me.

Service
Dear Mrs Begum, Thank you very much for your 5 star review and feedback on your recent visit regarding Marc. This is greatly appreciate by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Not had any problems so far!

Service
Dear Mr Brown, Thank you very much for your 5 star review and feedback on your recent visit. This is greatly appreciate by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Your service is first class

Service
Dear Mr Green, Thank you very much for your 5 star review and feedback on your recent visit. This is greatly appreciate by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

We have used BMW Bury St Edmunds for many years, including prior to Jardine's acquisition. As a family we have used the dealership for both car purchase and service and always enjoyed an excellent level of customer service.

Service
Dear Mr Forster, Thank you very much for your lovely feedback, I am delighted we have been able to provide you with an excellent level of service, it is great to share this feedback with our team. Kind regards, Andrew Maund, Head of Business

All very efficient

Service
Dear Mrs Cole, Thank you very much for your 5 star review and feedback on your recent visit. This is greatly appreciate by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Polite and efficient and a eye for detail

Service
Dear Mr Bray, Thank you very much for your 5 star review and feedback on your recent visit. This is greatly appreciate by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very good COVID 19 protection in the dealership. Work done to car on time and problem fixed.

Service
Dear Mrs Stiff, Thank you very much for your 5 star review and feedback on your recent visit. This is greatly appreciate by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Always professional, prompt service and the car is cleaned inside and out as well!

Service
Dear Mr Golding, Thank you very much for your 5 star review and feedback on your recent visit. This is greatly appreciate by the entire team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The service experience was different but not in a negative way just a modified engagement for the circumstances at hand.

Service
Dear Mr Pyke, Than you for your 5 star review and feedback on your recent visit. I really do appreciate your understanding whilst we have had to change the way we operate, temporarily, to keep our customers and team safe. We look forward to welcoming you back in the future and hopefully under more normal circumstances. Kind regards, Andrew Maund, Head of Business

I was kept informed regularly with updates on my car. The delivery was smooth and not rushed.

Sales
Dear Ms Toye, Thank you very much for your wonderful 5 star review, myself and the team hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

At all stages our interests were met more than satisfactorily

Sales
Dear Mr Sheppard, Thank you very much for your wonderful 5 star review, myself and the team hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

As usual excelled them selves.

Sales
Dear Mr Boylan, Thank you very much for your wonderful 5 star review, myself and the team hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Bearing in mind we are inlockdown. Handover went well.

Sales
Dear Mrs Cooper, Thank you very much for your 5 star review of your recent experience. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Didn't need to visit and everything ran smoothly

Sales
Dear Mrs Page, Thank you very much for your 5 star review of your recent experience. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Theo was great, called me when needed to, however the emails I had from Bmw on the progress on my car, from order to collecting was vey vague only only had 2 sent to me not the five or so.

Sales
Dear Mr Knight, Thank you very much for your review of your recent experience. We hope that you are enjoying your new BMW and we will pass your feedback on regarding the emails. Kind regards, Andrew Maund, Head of Business

Listened to what my requirements were, and offered suitable options.

Sales
Dear Mr Hearn, Thank you very much for your 5 star review of your recent experience, this is hugely appreciated by the team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Called when promised and proactively kept me informed.

Sales
Dear Mr Arundale, Thank you very much for your 5 star review of your recent experience, this is hugely appreciated by the team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Very smooth and efficient throughout the whole process. Delivery was extremely well handled in the current climate.

Sales
Dear Mr Humphries, Thank you very much for your 5 star review of your recent experience, this is hugely appreciated by the team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

I placed my order on 30 September with estimated delivery 15 December and was kept informed on delays due, in part, to Brexit and Covid. On arrival I was emailed a video "walk around" in its pre-prep stage and again prior to delivery 15 February.

Sales
Dear Mr Adams, Thank you very much for your wonderful 5 star review and your comments in the full survey which we very much appreciated. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Matt Clear was very helpful

Sales
Dear Mr McKenzie, Thank you very much for your review of Matt and the team. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Darren listened to my requirements and fulfilled them.

Sales
Dear Mr Lambert, Thank you for your wonderful review and feedback on your 8th BMW from Darren Nicholas here in Bury St Edmunds. It is great to read that you continue to have an excellent experience with Darren and the team and we sincerely hope that you are enjoying your latest BMW. Kind regards, Andrew Maund, Head of Business

Due to Covid restrictions contact was minimal and conducted remotely

Sales
Dear Mr Warby, Thank you for your review. Other than the contact being minimal and conducted remotely due to covid restrictions, I am pleased to read in your full survey that you had a positive experience with our knowledgeable team are enjoying the quality of your new BMW. Kind regards, Andrew Maund, Head of Business

Dan Mabbett gave excellent sales and support. Nice guy to deal with, v good knowledge

Sales
Dear Mr Augar, Thank you very much for your 5 star review of your recent experience with Dan and the team. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

There was never a time where I felt at all dissatisfied by the service I was provided. I was confident that Theo did everything he could to provide the best possible deal and I am over the moon with the car.

Sales
Dear Ms Shepherd, Thank you very much for your 5 star review of your recent experience with Theo and team here in Bury St Edmunds. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Very professional and helpful

Sales
Dear Mrs Parker, Thank you very much for your wonderful 5 star review and feedback. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

very good customer service especially Matt Clear and the tech department.

Sales
Dear Mrs Essa, Thank you very much for your 5 star review and feedback on Matt and our Product Genius team. Your feedback is hugely appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Darren was very responsive.

Sales
Dear Mr Dixon, Thank you very much for your 5 star review of Darren and the team. We really appreciate you taking the time to make us aware, we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Informative friendly and attentive service

Sales
Dear Mr Eaves, Thank you very much for your 5 star review and feedback, we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business