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ABOUT JARDINE BURY ST EDMUNDS.

Find out more about what we do and our team.

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Andrew Maund

Head of Business

Iain Jaynes

Sales Manager

Sam Leland

Used Car Sales Manager

Mike Maguire

Parts Manager

Marc Haines

Aftersales Manager

James Bullivant

Retail Manager

Nik Key

Retail Manager

Adam Moss

Sales Executive

Matt Clear

Sales Executive

Anthony Kesterton

Sales Executive

Rory Tayler

Sales Executive

Theo Runham

Sales Executive

Darren Nicholas

Sales Executive

James Hurst

Workshop Controller

Rachael Newman

Service Administrator

Sam Farrington

Service Advisor

Emma Bloomfield

Service Advisor

Kate Woodward

Service Advisor

Alaric Scott

Parts Advisor

Charles Colton

Parts Advisor

Peter Wardell

Parts Advisor

KRISTOFOR COLLEN

Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quickly sorted out

Service

we were listened politely and attentively, our doubts clarified, the work to take place explained to our satisfaction and the car well looked after and delivered on the promised time

Service

Good service from your staff.

Service

Very helpful

Service

Like I said above, efficient service and showed empathy as I returned the courtesy car on a when the fuel shortage started and could not get to refuel the loaned vehicle

Service

All around customer oriented service!

Service

The staff were very knowledgable about the query we had, and were really helpful.

Service
Dear Mrs Taylor, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

all very efficient

Service
Dear Mrs Webster, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

As an older customer I appreciated the non-patronising way my order was dealt with. Important facts were explained in a straightforward manner and at all times I felt nothing was too much trouble to give a most satisfactory experience.

Service
Dear Mrs Mackie, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Efficient, knowledgeable and helpful staff

Service
Dear Mrs Rickard, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Every one was very professional and very helpfull

Service
Dear Mr Mathers, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

As above - booking the appointment and actually having the service were very efficient

Service
Dear Mrs Allum, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Was returned to home and collected. Driver was professional, polite and friendly. Polite and courteous staff.

Service
Dear Miss Bullock, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great service and experience, as expected.

Service
Dear Mr Crouch, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They went above and beyond, and even helped me with an issue even though my car was outside of the warranty period. That kind of attitude is rare these days.

Service
Dear Mr Khalique, Thank you very much for your 5 star review and feedback on your recent visit and dealings with Emma and the team, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Appointment time honoured made welcome with a delicious cup of coffee

Service
Dear Mr Morgan, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Superiority is the only word.

Service
Dear Mr Grass, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business ps. Thank you for the chocolates for the team!!

Faultless

Service
Dear Mr Foulger, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Kept fully informed and consulted at every stage

Service
Dear Mr Kronbergs, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Helpful polite staff, always a pleasant experience.

Service
Dear Mr Osborne, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything done on time and with a smile. Safe covid procedures too

Service
Dear Mr Aves, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent friendly service

Service
Dear Mr Ashton, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Helpful staff from reception to handback of the vehicle. I arranged a "wait" service and the facilities were good, meaning I could work at one of the tables with power and wifi available. The only disappointment was the car wasn't valeted on return.

Service
Dear Mr Franks, Thank you very much for your 5 star review and feedback on your recent visit. We are in the process of recruiting additional valeters to ensure that all customer vehicles are valeted. We look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Solved the problem and got it covered by warranty

Service
Dear Mr Mole, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great service

Service
Dear Mr Nunn, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good service, good staff, good premises whilst waiting

Service
Dear Mr Franks, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Couldn't ask for better

Service
Dear Mrs Bowles, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

prompt efficient service. car collected from and returned to home address.

Service
Dear Mr Brady, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Was efficient, safe and timely

Service
Dear Mr Arundale, Thank you very much for your review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All done on time , no waiting around ,and car well presented on completion. And I could feel the difference immediately on driving from the garage

Service
Dear Mr Lightfoot, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great staff, and prompt, excellent service

Service
Dear Mr Forster, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

very happy with service and MOT plus car wash and clean excellent

Service
Dear Mr Pitt, Thank you very much for your review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Problem diagnosed and fixed

Service
Dear Mr Harper, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I feel that your customers are very important to you. Weather they have a x6 or x1.and i feel safe in the knowledge that you are very professional

Service
Dear Miss Ray, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Issue fixed at a good rate, car cleaned inside and out

Service
Dear Mr Everson, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Always confident your technishions know what they are doing.

Service
Dear Mr Gillett, Thank you very much for your 5 star review and feedback on your recent visit we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Quick, efficient and clean.

Service
Dear Mr Woodbine, Thank you very much for your review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

World class support. In all my years of dealing with aftersales I had never come across such excellent customer support. From the reception to service to valet, to problem solving and finally drop off everyone delivers. The best.

Service
Dear Mr Nolan, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good attentive service

Service
Dear Mrs Abbott, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The service personnel and video presentation were excellent

Service
Dear Mr Tayler, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

The car drives noticablybetter

Service
Dear Mr Thorogood, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

It was a minor Warranty issue, but knowing I was going away, they squeezed me in next day, making acceptable transport arrangement for me.

Service
Dear Mr Mayhew, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Issues I have that required attention were dealt with in a very efficient manner.

Service
Dear Mr Mountford, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

They were very helpful and very quick and looked after me very good

Service
Dear Mrs Newman, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Work was carried out to our satisfaction.

Service
Dear Mr Brice, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

My husband and I have been using the dealership for many years and cannot fault the service we always receive.

Service
Dear Mr Watson, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Excellent service from booking in,through to completed collection,faultless. Loan car very clean,as was mine when completed, very pleased customer

Service
Dear Mr Dawes, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Care taken over every interaction, helpful customer assistance (lift into and out of city)

Service
Dear Mr Rundle, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

pleasent environment and helpful but not pushy staff

Service
Dear Mrs Whyard, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

My concerns over a problem with my care were properly addressed and I received assurance that when I left with my car that it was in a serviceable and roadworthy condition.

Service
Dear Mr Barker, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Did what they said they would do on time and with flexibility around drop off and pick up.

Service
Dear Mr Rocholl, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Because they correlated perfectly with my views of BMW! A fast, friendly knowledgeable team delt with our enquiries!

Service
Dear Miss Barclay, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

My car needed quite a lot of work but I was kept informed and it was no trouble to get me a courtesy car...just absolutely brilliant

Service
Dear Mrs Parkinson, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Staff take time to listen to the issues. When completed, an explanation of the work undertaken is explained.

Service
Dear Mr Robinson, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

All good and video sent to my phone reporting on visual inspection

Service
Dear Mr Dann, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Could not be faulted

Service
Dear Mr Barratt, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Fixed the problem

Service
Dear Mr Gosling, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very good service.

Service
Dear Mr Elvin, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything went extremely smoothly from the moment I telephoned.

Service
Dear Mr Cordon, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Always get a first class service from Rick collecting the car and Kate in the service team

Service
Dear Mr Ross, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Callum Powell whom I dealt with throughout was very good.

Service
Dear Mr Powell, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Professional service

Service
Dear Mr Pollard, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Car was ready sooner than I thought and returned washed which is always a bonus.

Service
Dear Mrs Ruffles-Francis, Thank you very much for your 5 star review and feedback on your recent visit, we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Great customer experience

Service
Dear Mr Clarke-Bezzina, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

very ornagised team

Service
Dear Mr Matthews, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Good, helpful and friendly staff offering excellent advice to me. I was completely satisfied with the service your team provided me with.

Service
Dear Mr Peirce, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

It's great to get that personal treatment that I always get from Jardine at Bury. Having taken my car into your garage a few weeks ago underlines the quality of service that you provide.

Service
Dear Mr Bates, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Complete satisfaction

Service
Dear Mr Clark, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Outstanding in everything they do

Service
Dear Mr Woolven, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

My car was ready when you said, booking in was easy, a complimentary car was available.

Service
Dear Mrs Rogers, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No problems with Jardines very helpful

Service
Dear Mr Perry, Thank you for your review and feedback, this is much appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Everything was as expected, Booking the service was simple the work was undertaken and the car was washed and cleaned ready at the agreed collection time. I was given a courtesy cal to advise the vehicle was ready for collection.

Service
Dear Mr Jones, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Kate kept us informed and arranged for me to collect my car out of hours to suit me. Great service

Service
Dear Mrs Fouhy, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Having recently bought a nearly new Bmw I took out various insurances including tyres. I had a slow puncture in one tyre, I contacted the dealer who arranged for me to take the car in to be checked. Tyre replaced and insurance company informed.

Service
Dear Mr Everson, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

I was very happy with the service I was given, even though I was late Kate made me feel welcome

Service
Dear Mr Outhwaith, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Very efficient all went to plan

Service
Dear Mr Gilby, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

No complaints

Service
Dear Mrs Flack, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

What more is there to say. Thank Jardines

Service
Dear Mr Pilcher, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

Totally professional outfit with superbly trained staff.

Service
Dear Mr Homes, Thank you for your 5 star review and feedback, this is greatly appreciated by the team and we look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

A clear duty of care, good communication, detailed explanation. Greatly appreciated.

Sales

I always walk away with what I hoped for

Sales
Dear Mr Thorpe, Thank you very much for your 5 star review and feedback, this is hugely appreciated by the team and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The salesman Rory Tayler was very knowledgeable and answered all my questions.

Sales
Dear Mr Taylor, Thank you for your 5 star review and feedback on Rory and the team. We hope that you are enjoying your new BMW and look forward to welcoming you back in the future. Kind regards, Andrew Maund, Head of Business

A very helpful team. Located a car with the exact specification I wanted. Extremely professional, courteous and friendly

Sales
Dear Mr Lomax, Than you for your wonderful 5 star review and feedback. I am delighted we were able to source a vehicle that met your requirements and we hope that you enjoy your new BMW. Kind regards, Andrew Maund, Head of Business

Theo and Lee were again very helpful in getting me the right deal

Sales
Dear Mr Dyer, Thank you very much for your 5 star review and feedback on Theo, Lee and the team. This is hugely appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Needed help on certain things there were only to pleased to assist.

Sales
Dear Mr Caley, Thank you for your 5 star review and feedback on the team. This is hugely appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Matt Clear always provide excellent customer service

Sales
Dear Mrs Blanchette, Thank you for your 5 star review and feedback on Matt and the team. This is hugely appreciated and we hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Professional service as always

Sales
Dear Mr Lewis, Thank you for your 5 star review and feedback on your recent experience. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

From entering the showroom, the car displays to the friendly warm welcome from the receptionists and salesman.

Sales
Dear Mr Bradley, Thank you very much for your 5 star review about your recent experience with Matt and the team. We hope that you are delighted with your new BMW and we look forward to seeing you in the future. Kind regards, Andrew Maund, Head of Business

Easy, quick, great customer service from Theo

Sales
Dear Mrs Housden, Thank you very much for your 5 star review on Theo and the team, I am delighted that we were able to assist you with your purchase. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Car to the specification required was located, competitively priced and delivery was within the proposed timescale.

Sales
Dear Mr Hatch, Thank you very much for your 5 star review, I am delighted that we were able to assist you with your purchase. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Great service

Sales
Dear Mr Taylor, Thank you very much for your 5 star review and feedback on the team. This is hugely appreciated and we look forward to welcoming you back in the future. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Very satisfied with the service at Bury St Edmunds - very friendly atmosphere and no 'sales' pressure at any time - just the willingness to satisfy the customer's requirement and as much time as was needed was available to achieve this.

Sales
Dear Mr Parish, Thank you very much for your 5 star review and feedback on the team. This is hugely appreciated and we look forward to welcoming you back in the future. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Darren was exceptional and really helpful. He was referred to me by a previous customer and I am glad to say he did not disappoint. My next car for sure will be from BMW and I wouldn't think of another sales person other than Darren.

Sales
Dear Mr David, Thank you very much for your 5 star review and feedback on Darren and the team. This is hugely appreciated and we look forward to welcoming you back in the future. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

The showroom is well presented and the staff helpful and welcoming. We were able to test drive the vehicles we were interested in. The vehicle we chose was ready for us within a few days. David was a able to provide us with any information we needed.

Sales
Dear Mr Game, Thank you very much for your 5 star review and feedback on David and the team. This is hugely appreciated and we look forward to welcoming you back in the future. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Adam and Lee were brilliant, fast and effective

Sales
Dear Mr Richards, Thank you very much for your 5 star review and feedback on Adam, Lee and the team. This is hugely appreciated and we look forward to welcoming you back in the future. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business

Bury St Edmunds matched the price quoted by Park Lane police scheme

Sales
Dear Mrs Day, Thank you very much for your 5 star review and feedback on Theo and the team. This is hugely appreciated and we look forward to welcoming you back in the future. We hope that you are enjoying your new BMW. Kind regards, Andrew Maund, Head of Business